Frequently Asked Questions (FAQ)

1. Do I need to coordinate with PRC for overseas shipping?
No action is required on your end. IPXPRESS manages the entire international delivery process for you.If you have questions regarding your shipment, Message us Directly.

2. When will I receive my tracking details?
Your FedEx tracking number will be sent via SMS and email within 1–2 business days after dispatch.

3. I haven’t received my tracking number. What should I do?
Please contact us through any of the following channels:
• Live chat via the IPXPRESS website
• Official IPXPRESS Facebook page
• Email: customer.service@ipxpress.ph

Kindly provide the applicant’s name, destination country, and transaction date to help us assist you promptly.

4. Can FedEx provide my tracking number directly?
No. Shipments are processed under “PRC” as the sender, so FedEx will not release tracking details. Please reach out to IPXPRESS for assistance.

5. How long will delivery take?
International deliveries from Manila typically arrive within 1–3 business days, depending on the destination.

6. How can I track my shipment?

Once you receive your tracking number, you may monitor your shipment at:
https://www.fedex.com/en-us/tracking.html
Proof of delivery will be available once the package is received.

For further assistance, simply click the Messenger icon to connect with us.